298pkr Privacy Policy

1. Introduction

298pkr ("we", "us", "our") is committed to protecting the privacy of all users ("you", "your") who access and use the 298pkr platform available at https://298pkr.app (the "Platform"). This Privacy Policy describes the types of personal information we collect, the purposes for which it is processed, how it is stored and protected, and the rights available to you in respect of your data.

By registering an account on 298pkr, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read alongside the 298pkr Terms & Conditions and our Responsible Gaming policy.

2. Data We Collect

298pkr collects personal data in the following categories:

• Registration Data: Full name, date of birth, email address, mobile number, and country of residence provided when you create a 298pkr account.
• Identity Verification (KYC) Data: Copies of government-issued identification documents such as a Pakistan CNIC, passport, or driver's licence, submitted to satisfy our Know Your Customer obligations.
• Financial Data: Payment method details (JazzCash account number, Easypaisa wallet reference, bank account details, card details where applicable), deposit amounts, withdrawal amounts, and transaction histories. Full payment credentials are processed by our payment service providers — 298pkr does not store raw card numbers.
• Betting & Gaming Data: Records of bets placed, games played, stake amounts, winnings, losses, and session duration on the 298pkr Platform.
• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and pages visited on the Platform.
• Communication Data: Records of correspondence with the 298pkr support team, including live chat transcripts, email exchanges, and any attachments provided.
• Preference Data: Language preferences, marketing consent choices, and responsible gaming tool settings configured in your 298pkr account.

3. How We Use Your Data

298pkr processes personal data for the following purposes:

• Account Management: To create, maintain, and administer your 298pkr account, including verifying your identity and processing login requests.
• Service Delivery: To process deposits and withdrawals in PKR, settle bets, award winnings, and provide access to casino games, cricket betting markets, slots, and all other 298pkr Platform features.
• KYC & Fraud Prevention: To verify your identity in compliance with applicable anti-money laundering (AML) obligations, detect and prevent fraudulent activity, and protect the security of the Platform and its users.
• Responsible Gaming: To monitor betting patterns, enforce self-exclusion requests and deposit limits, and send responsible gaming notifications where applicable.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of 298pkr support services.
• Legal Compliance: To comply with applicable legal obligations, regulatory requirements, and lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving 298pkr features, performance, and user experience.
• Marketing: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and news about 298pkr products. You may withdraw marketing consent at any time via your account settings.

4. Legal Basis for Processing

298pkr processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to provide the services you have registered for and agreed to under the 298pkr Terms & Conditions.
• Legal Obligation: Processing required to comply with AML, KYC, and other applicable legal and regulatory obligations.
• Legitimate Interests: Processing for fraud prevention, security, responsible gaming monitoring, and platform improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit, freely given consent. You may withdraw this consent at any time.

5. Sharing Your Data

298pkr does not sell your personal data to third parties. We may share your data with the following categories of recipients in limited, defined circumstances:

• Payment Service Providers: JazzCash, Easypaisa, Skrill, Neteller, and other payment processors receive the minimum financial data necessary to execute your transactions.
• Identity Verification Providers: Third-party KYC and AML service providers who process identity documents on our behalf under strict confidentiality obligations.
• Game Content Providers: Studios such as JILI, PG Soft, Pragmatic Play, and Evolution may receive anonymised session data necessary to deliver their games within the 298pkr Platform.
• Regulatory & Law Enforcement Authorities: Where required by applicable law or a valid legal order, 298pkr may disclose your data to competent authorities.
• Service Providers: Trusted third-party vendors providing hosting, analytics, customer support tooling, and security services under data processing agreements with 298pkr.

All third parties with whom 298pkr shares personal data are contractually required to process such data only for the specified purpose and in accordance with applicable data protection standards.

6. Cookies & Tracking Technologies

298pkr uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your logged-in session on 298pkr and storing your language and currency preferences.
• Analytics Cookies: Used to collect anonymised data about how users interact with the Platform, enabling 298pkr to identify performance issues and improve the user experience.
• Security Cookies: Used to detect suspicious login behaviour and protect your 298pkr account against unauthorised access attempts.

You can control non-essential cookies through your browser settings. Disabling essential cookies may impair Platform functionality, including the ability to stay logged in to your 298pkr account.

7. Data Retention

298pkr retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. As a general guide:

• Account and KYC data is retained for a minimum of five (5) years from account closure to satisfy AML regulatory obligations.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Betting and gaming history is retained for the duration of your account plus three (3) years following closure.
• Marketing consent records are retained until consent is withdrawn, plus an additional period sufficient to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Data Security

298pkr implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include end-to-end encryption for all data transmitted between your device and the 298pkr Platform, encryption at rest for sensitive stored data, access controls limiting staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and two-factor authentication (2FA) available to all 298pkr users. Notwithstanding these measures, no internet-based service can guarantee absolute security. You are encouraged to use a strong unique password for your 298pkr account and to enable 2FA from your account security settings.

9. Your Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by 298pkr:

• Right of Access: You may request a copy of the personal data 298pkr holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to Restriction: You may request that 298pkr restrict the processing of your data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract, you may request a structured, machine-readable copy of your data.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time via your 298pkr account settings without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact 298pkr at [email protected] (plain text — not a clickable link). We will respond within 30 days of receiving a valid request.

10. Children's Privacy

18+ The 298pkr Platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from persons under the age of 18. If 298pkr becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account permanently closed. If you believe a minor has registered on the Platform, please contact us at [email protected].

11. Third-Party Links

The 298pkr Platform may contain links to third-party websites or services for informational purposes. 298pkr is not responsible for the privacy practices or content of any third-party site. We recommend reviewing the privacy policy of any external website you visit.

12. Changes to This Policy

298pkr reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email or a prominent notice on the Platform prior to the change taking effect. Your continued use of the 298pkr Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 298pkr, please contact our team. We aim to respond to all privacy-related enquiries within 5 business days.

Contact: [email protected] (plain text — not a clickable link). The 298pkr Platform operates at https://298pkr.app. All official communications originate from the @298pkr.app domain.